Rock Auto is a popular online retailer for auto parts, and their customer service is known to be helpful and responsive. However, there are a few ways to reach out to them, and it can be a bit confusing to find the right method.
This article will guide you through the different ways to contact Rock Auto customer service, covering their phone number, email address, and online chat service. We’ll also provide some tips for getting the most out of your interaction with their support team.
How to Contact Rock Auto Customer Service by Phone
If you need immediate assistance or prefer to speak to someone directly, Rock Auto offers a phone number for customer service:
- (641) 206-8880
However, it’s important to note that this number is not available 24/7. Their customer service hours are:
- Monday to Friday: 8:00 AM to 5:00 PM CST
- Saturday: 9:00 AM to 12:00 PM CST
If you call outside these hours, you’ll be directed to their automated system.
How to Contact Rock Auto Customer Service by Email
Another way to get in touch with Rock Auto is through email. They have a dedicated email address for customer service inquiries:
This is a good option if your request is not time-sensitive and you need to provide detailed information. For example, if you’re inquiring about an order status, a specific part, or a return, email is a suitable choice.
How to Contact Rock Auto Customer Service Through Online Chat
Rock Auto offers a live chat feature on their website for quick and easy communication. You can access the chat feature by clicking the “Live Chat” button located in the bottom right corner of their website.
This is a convenient option for quick questions or inquiries that don’t require extensive back-and-forth.
What to Expect When Contacting Rock Auto Customer Service
- Professionalism: Rock Auto is known for their excellent customer service, and their agents are typically professional, helpful, and knowledgeable.
- Response time: You can expect a relatively quick response time, especially through their live chat service.
- Troubleshooting: Their customer service team is equipped to help you with various issues, including order tracking, shipping updates, returns, and product information.
Tips for Contacting Rock Auto Customer Service
Here are some tips to maximize your interaction with Rock Auto’s customer service:
- Have your order number ready: If you’re inquiring about an order, having your order number handy will expedite the process.
- Be clear and concise: State your issue or question clearly and concisely to avoid confusion.
- Be patient: If you’re calling during peak hours, you may need to wait on hold for a few minutes.
Frequently Asked Questions
How long does it take for Rock Auto to ship an order?
Shipping times vary depending on your location and the shipping method you choose. You can find an estimated delivery time on their website before you place your order.
What is Rock Auto’s return policy?
Rock Auto offers a 30-day return policy for most items. You can find more details about their return policy on their website.
What if I have a question about a specific part?
Their customer service team is knowledgeable about their products and can answer any questions you have about specific parts.
What if I need to cancel my order?
You can contact their customer service team to cancel your order, but please note that they may not be able to cancel the order if it has already been shipped.
Can I track my order online?
Yes, you can track your order online by entering your order number on their website.
Get in Touch with AutoServiceEu for More Expert Advice
If you need more information about auto parts, repairs, or maintenance, feel free to contact AutoServiceEu! We have a team of expert mechanics and technicians available to answer your questions. You can reach out to us via WhatsApp at +1(641)206-8880 or by email at [email protected].
We are here to help you keep your vehicle running smoothly!
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