Rock Auto is a popular online retailer for automotive parts, offering a wide selection of products at competitive prices. However, like any other online business, you might encounter situations where you need to get in touch with their customer service. Whether you have a question about an order, need assistance with product selection, or have an issue with a delivered part, knowing How To Contact Rock Auto Customer Service is essential.
How do I Contact Rock Auto Customer Service?
Rock Auto provides several ways to reach their customer service team, allowing you to choose the method that best suits your preference and situation. Here are the primary options available:
- Email: One of the most convenient ways to get in touch with Rock Auto is through email. Their email address is [email protected]. When sending an email, ensure you include your order number, contact information, and a clear description of your issue.
- Phone: You can also reach Rock Auto customer service by phone at (866) 988-6788. Their customer service hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
- Live Chat: For immediate assistance, Rock Auto offers a live chat feature on their website. You can access the live chat button on the “Contact Us” page of their website. However, please note that live chat hours may vary.
- Facebook: Rock Auto has an official Facebook page where you can send a message. You can also stay updated on promotions and news by following their page.
- Twitter: For quick questions or updates, you can also reach out to Rock Auto on Twitter using their handle @RockAuto.
Rock Auto customer service contact options
What to Expect When Contacting Rock Auto Customer Service
Here’s what you can expect when reaching out to Rock Auto customer service:
- Professional and Helpful: The customer service team at Rock Auto is generally known for being professional and helpful. They are equipped to answer your questions and resolve any issues you might encounter.
- Prompt Response: You should receive a response to your email or phone call within a reasonable timeframe.
- Clear Communication: The team at Rock Auto will strive to communicate clearly and concisely, ensuring you understand the solutions offered or the status of your inquiry.
Rock Auto customer service representative assisting a customer
Tips for Reaching Rock Auto Customer Service
To ensure a smoother and more efficient experience when contacting Rock Auto customer service, consider these tips:
- Have Your Order Information Ready: Be prepared with your order number, contact information, and any relevant details about your issue, such as the product you purchased or the delivery address.
- Be Specific About Your Issue: Clearly and concisely describe the problem you are experiencing. Avoid using jargon and provide as much information as possible to help the customer service representative understand your concern.
- Be Patient: Customer service representatives may be busy assisting other customers. Exercise patience, and your inquiry will be addressed as quickly as possible.
Frequently Asked Questions About Rock Auto Customer Service
What is Rock Auto’s return policy?
Rock Auto offers a 30-day return policy on most items. Returns must be unopened and in their original packaging. You can find more information on their website.
Can I get a refund for shipping costs?
Rock Auto typically does not refund shipping costs for returned items unless the return is due to their error or a defective product.
How do I check the status of my order?
You can check the status of your order by logging into your account on the Rock Auto website.
Tracking order status on Rock Auto website
What if I have a question about a specific part?
If you have a question about a specific part, you can find detailed product information on the Rock Auto website. You can also reach out to customer service for assistance.
How do I contact Rock Auto if I am outside of the United States?
Rock Auto provides international shipping services. You can still reach their customer service through the same contact methods mentioned above.
Conclusion
Reaching Rock Auto customer service is a straightforward process with multiple communication channels available. Whether you choose to contact them via email, phone, live chat, or social media, their team is ready to assist you with any questions or concerns you may have. Remember to be patient, provide clear information, and utilize the available resources on their website for a smooth and positive customer service experience.
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